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"I would like to take this opportuinity to express my deepest appreciation for the outstanding customer service performance rendered by your staff members . . . Their professional approach and untiring effort was a contributing factor to the success of our conference. Obviously, their job knowledge was important, but to a greater extent, their enthusiasm was part of the recipe that molded a group of individuals into a team
I have come away from this experience with a greater admiration for these individuals who could and should write a book on 'What It Takes to Prepare for a Successful Conference.'
Their profound interest in their jobs has made a lasting impression on all of us.'In the spririt of extra effort i quote:
' The desire to go beyond what is asked and expected is a gift that rare individuals give their colleagues and their organization. All things can be taught but extra effort. For it comes not from a book . . . but from the heart.' "
- Clarence Rande' Williams
Program Manager, United States Postal Service
"I wanted to take the opportunity to thank you in writing for the phenomenal effort by you and
your team during the 2003 Athenahealth Users Conference. Not only were you attentive and responsive
to our many demands, but you went above and beyond with your enthusiasm. Your creative contributions
gave the event the polish that made it a success. Because of your extraordinary professionalism, I
felt completely at ease knowing that any issue could be resolved with a simple phone call. Thank you
so much!"
- Karen Donald
Athenahealth
"There is no more perfect place to have a wedding than The Charles Hotel. I cannot imagine
getting better service at any hotel. It is really unbelievable how a hotel of such high merits and
standards manages to find staff who are consistently so good at what they do and yet are always
down-to-earth and never haughty. What we wanted for our guests was great service, great
entertainment, and great food as a gift for both traveling all the way to Boston (from places as far
as Korea and all over the US) and more importantly, for being the greatest blessing we have in our
lives. Everyone at The Charles Hotel made that wish become a reality. For that, we will always be
eternally grateful."
- Lois Choi-Kain, MD
- Michael Kain, MD
"On behalf of the entire Greater Boston Concierge Association, please accept our sincerest thanks
for the wonderful meeting space and spectacular catering that you provided for our elections
meeting. Absolutely everything was superb! Your wait staff was attentive and friendly, the array of
food was staggering and delicious, and the meeting space itself was perfect for our needs.
Not only did we all immensely enjoy the ambience and food provided, I know that we were all
impressed with all that we saw and sampled, and would certainly recommend The Charles Hotel for a
meeting space when the opportunity arises. Your supreme hospitality went above and beyond our
expectations and we are sincerely grateful for your, and The Charles Hotel's generosity."
- Ellen R. Silverman
President, Greater Boston Concierge Association
"From the moment we checked in on Friday until our Sunday departure following a light breakfast
in the Rialto Restaurant,
hosted by us, we found your staff to be incredibly efficient, attentive, and considerate.
Catering, reservations, housekeeping, wait staff, and concierge- each and every member of your hotel
family was so helpful and kind. We encountered no rudeness whatsoever.
"We are ever so grateful to the chef for the exquisite cuisine. It was both beautiful to the eye
and delicious to the taste buds. Unfortunately, we are unable to name the numerous other staff
members to whom we are indebted. Not only did we experience the utmost courtesy from your staff,
but we also noticed that very same courtesy extended from one staff member to another. Of course,
this attitude has created good morale among your staff and ultimately has translated into a most
pleasant environment for the hotel guests."
- Dr. and Mrs. Elliot Nelson
"The two weeks spent with 60 peace-building experts at the third annual Women Waging Peace
colloquium were filled with moments to reflect on the importance of our bedrock values, America's
role in the world, and the power of each of us to make a difference. Thank you for helping make it
happen. The lunch spaces and conference rooms used during our Policy Day were set up with
meticulous care and attention to detail to create a beautiful and workable environment for the
discussions that took place.
Many thanks to every individual on the hotel's banquets staff who contributed to our success.
Everything went off without a hitch! We all left this experience humbled and at the same time
energized about making a difference- individually and collectively. I am grateful that you are a
part of this extraordinary network now and as these experiences resonate through the world in years
to come."
- Swanee Hunt
Woman Waging Peace,
Harvard University's John F. Kennedy School of Government
"On behalf of the Mount Auburn Hospital, it is my sincere pleasure to thank you for the courtesy
and cooperation you extended to me and my committee in preparation for the Mount Auburn Hospital
Breast Cancer benefit honoring Julia Child. The Mount Auburn administration, medical staff, and
invited guests were unanimous in their accolades that the Benefit was one of the most successful
events the Hospital has ever sponsored.
Throughout the planning stages, you accommodated our every request with enthusiasm and
professionalism as you strived to ensure the success of our Benefit, and we considered you a
partner in a joint endeavor. All attending hotel staff was professional, pleasant, and courteous.
The entire dining experience was pleasing to the eye and the palate as well. Once again my genuine
thanks to you and to each and every one at The Charles Hotel who contributed to the success of our
event. I look forward to working with you I the future."
- Nancy J. Derderian
Event Chair, Mount Auburn Hospital
"We felt like visiting royalty, you were so pampering! Needless to say, we loved The Charles
Hotel. It was our second stay at the hotel and we consider the hotel unique, a rare delight in this
current era of glitzy, overblown décor. We love the Shaker-esque simplicity, the amazing attention
to design and a consistent look- in short everything about it. We also thoroughly enjoyed
Henrietta's table, which fits in so
well with the hotel's natural style."
- Pat and Lester Brooks
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